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These are the terms of the rental agreement you sign at vehicle collection — the same wording, in full. Read them alongside our General Terms & Conditions, which cover the online reservation fee, website terms of use, complaints procedure, and governing law.
Terms version 2026-08-03.1. Agreements are sealed against the exact wording shown at signature, so an agreement you have already signed keeps its own version.
Before you collect the vehicle, you need to pay a refundable deposit. Each vehicle has its own standard deposit, shown with its rental price — where a vehicle does not state one, the standard deposit is £200. What you pay depends on how far you live from our premises at NE22 6JU. Short-term rental is only available to customers within 100 miles of our premises.
| Your distance from us | Your deposit |
|---|---|
| Up to 50 miles | The vehicle's standard deposit |
| 50–100 miles | Double the standard deposit |
The exact deposit for your hire is stated in your Key Facts summary and on the agreement itself. When you return the vehicle, your deposit will be refunded after 10 working days. Any charges owed are deducted from your deposit before the refund: excess mileage, damage, valet, outstanding fees, and any fines, PCNs or tolls that we have been unable to transfer to you, plus the admin fee for each notice.
Your mileage allowance is 300 miles for each week you have the vehicle: 1,200 miles per 4 weeks. It builds up with time, so two weeks means 600 miles, and part-weeks count pro-rata.
When you return the vehicle, we record the mileage. If you have driven more than your allowance, you will be charged for every excess mile:
Excess mileage charges are deducted from your deposit.
Your rental payments are due in advance for the week ahead. Payments are not accepted in arrears.
If a payment is missed, a £15 administration fee is added for that missed payment. This is charged once per missed weekly payment, not per day, and reflects our administrative cost of handling it: contacting you, updating your account, and arranging payment. If you fall several weeks behind, each missed weekly payment carries its own £15 fee.
If you know you are going to struggle to make a payment, contact us before it is due. We would always rather agree an arrangement than add fees.
If you fall behind and do not make an arrangement with us, the arrears process in "If You Break These Terms" applies, with written notices at each step before the agreement can end.
The vehicle is registered to WMA. If any parking tickets, bus lane fines, or other penalty charge notices (PCNs) are issued while you have the vehicle, they will be passed on to you. WMA will transfer liability for the notice to you, and the issuing authority or operator may re-issue it in your name.
Transferring liability is a manual process in which we locate your agreement and submit it with your details through the issuer’s process, so a £25 administration fee applies for each PCN we process. This is payable within 7 days of us notifying you.
Some issuers, particularly private parking companies, do not accept transfer of hirer liability or may reject a transfer. Where liability cannot be transferred, we may pay the charge as registered keeper and recharge you the full amount of the charge plus the £25 administration fee, payable within 7 days of us notifying you.
This vehicle is on WMA’s Tyne Tunnel (TT2) business account. TT2 cannot bill you directly: every crossing is charged automatically to us, and we recharge it to you. You must not transfer the vehicle to your own personal TT2 account.
To be clear about what you pay: each crossing is recharged at the standard published TT2 toll rate for the vehicle (the non-account rate; current rates are published at tt2.co.uk). Your crossings are itemised and added weekly, and are payable with your next weekly rental payment.
If a weekly toll invoice is not paid when due, a £15 administration fee applies to that invoice.
You are responsible for paying all Clean Air Zone (CAZ/ULEZ) charges, toll road fees, and congestion charges during your rental, directly to the charging authority and on time.
If a penalty is issued because a CAZ, ULEZ, or congestion charge was not paid, it is handled exactly like a parking or traffic PCN (see "Parking & Traffic Fines"): we will transfer liability to you where the scheme allows, and a £25 administration fee applies for each notice we process, payable within 7 days of us notifying you.
You must have your own breakdown cover in place before you collect the vehicle. We will ask for proof of cover and record your breakdown provider on this agreement.
All repairs, servicing, and MOT work on this vehicle are carried out at our base in Bedlington: the vehicle must be returned to us for any repair. You must not modify the vehicle in any way, and you must not authorise any repair, servicing or other work on the vehicle at another garage, without our explicit written consent first. It is your responsibility to hold breakdown cover adequate to return the vehicle to us, wherever you are, and we are not liable for any costs of getting the vehicle back to us.
If you need it, we offer our own recovery service at our standard rate:
If the vehicle breaks down through no fault of yours (a mechanical fault we are responsible for):
Insuring any replacement vehicle is your responsibility, just as it is for the original vehicle.
If the vehicle is impounded because of how it was used while in your care, you are liable for all associated costs: release fees, storage charges, recovery fees, and any impound insurance required to secure release. Your weekly rental payments continue in full until the vehicle has been returned to us or the agreement is ended by us, whichever comes first.
Before you drive away, we will photograph the vehicle from all four sides and record its condition in detail: tyre depths, fuel level, mileage, interior, and any existing bodywork marks. You will be shown this record and asked to confirm you agree with it.
When you return the vehicle, we carry out the same inspection again. You are responsible for any damage that was not recorded at handover.
We strongly recommend you take your own photos of the vehicle when you collect it, for your own records.
The vehicle’s MOT due date is recorded on this agreement at handover. We cover the cost of the MOT and routine maintenance.
If the MOT falls due during your hire, you must book the vehicle in with us at least 2 weeks before the due date, and you must return the vehicle to us when we request it for MOT or servicing.
We expect the vehicle to be returned in a reasonably clean condition, similar to how you received it.
If the vehicle requires professional cleaning when you return it, a valet charge will apply. This ranges from £25 for a light clean up to a maximum of £100 depending on the condition.
If the vehicle is returned in the same condition it was collected, no valet charge applies.
You are responsible for looking after the vehicle while it is in your possession. You will be liable for any damage or costs caused by:
The vehicle must never be used:
No smoking or vaping in the vehicle. If you smoke or vape in it, a professional valet charge applies (see "Cleaning & Valet") and it is treated as a breach of these terms.
Remember: the fully comprehensive private-lease insurance this agreement requires does not cover hire-and-reward use. Using this vehicle for taxi or delivery work means driving uninsured, which ends this agreement immediately.
Any prohibited use entitles us to end this agreement immediately and recover the vehicle.
Only you are permitted to drive this vehicle. No one else may drive it unless they are formally added as a named driver on this agreement.
To add a named driver, they must:
You must have fully comprehensive insurance that covers this vehicle as a car leased or rented from a private lease company, where the registered owner and keeper is the lease company (WMA Vehicle Hire & Sales Ltd).
Standard insurance that only covers social, domestic, and commuting use is not sufficient. "Private hire" or "hire and reward" insurance is a different product entirely: that is taxi cover, and it is not what this agreement requires. If you are unsure, read the description above to your insurer before collecting the vehicle.
You must provide proof of valid insurance before collection.
If the vehicle is involved in an accident, or is stolen or vandalised, you must:
If the vehicle is damaged beyond economical repair, or stolen and not recovered, this agreement ends on the date the insurer confirms the total loss. Rental payments and any other sums due up to that date remain payable. Your deposit is dealt with under "Your Deposit". If the loss resulted from a breach of this agreement, you remain liable for our losses not met by insurance.
When you want to return the vehicle, you must contact us first to arrange a return appointment. You cannot simply drop the vehicle off without an appointment.
The return inspection is carried out with you present, so that we can go through any changes in condition together.
We are not responsible for loss of, or damage to, personal belongings left in the vehicle during the hire or after its return. We are not liable for indirect losses, such as missed work or appointments, arising from the vehicle being unavailable. Nothing in this agreement limits any liability we cannot limit by law.
Serious breaches: immediate termination. We may end this agreement immediately, without notice, if:
Falling behind on payments. We understand things go wrong, and we would always rather agree an arrangement than end an agreement. If you fall behind, this is the process:
This agreement is for vehicle hire starting on an agreed date, so the 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply; there is no statutory cooling-off period for vehicle rental.
By signing this agreement today, you confirm that:
The £20 reservation fee (if paid) is non-refundable and covers vehicle preparation, administration, and relisting costs.
WMA Vehicle Hire & Sales Ltd (Company Number 12086881) needs your personal information to set up and manage this rental agreement. The documents you have provided (driving licence, insurance, proof of address) are stored securely.
We keep your information for 6 months after the agreement ends. After that, your personal details are removed; we only keep anonymous records for our own reporting.
Full details are in our privacy policy at wmamotors.co.uk/privacy.
This agreement may be signed electronically. It takes effect when signed by you (the hirer) and countersigned by or on behalf of WMA Vehicle Hire & Sales Ltd. Where you sign electronically via a link we provide, WMA’s countersignature may be applied electronically and automatically upon your signature. WMA’s supply or continued supply of the vehicle further evidences its acceptance.
This agreement is governed by the law of England and Wales, and its courts have jurisdiction over any dispute. If you are unhappy with anything, contact us first (WMA Vehicle Hire & Sales Ltd, Glebe Road, Bedlington) and we will respond within 14 days.
Questions about these terms? Call 01670 531777 or ask at 70 Glebe Road, Bedlington NE22 6JU before you sign.
If the breakdown was caused by you (wrong fuel, ignored warning lights, running fluids low, or damage), your payments continue in full and you are liable for the repair costs (see "Your Responsibilities While Driving").
Any other breach. We will give you 7 days’ written notice telling you what the breach is. If it is not put right within those 7 days, the agreement ends.
How we send notices. Notices under this agreement are sent by WhatsApp, SMS, and email to the most recent contact details you have given us, and take effect when sent. You must keep your phone number and email address up to date with us; a notice is still effective if you have missed it because your details were out of date.
When the agreement ends, you must return the vehicle immediately or make it available for collection. If we have to recover the vehicle, recovery costs are added to your account. Any outstanding fees may be deducted from your deposit and, if unpaid, passed to a third-party recovery agent.